Here are a number of questions that we are frequently asked. Each question is accompanied with a concise answer or will link through to a First Light Travel blog post or to an article featured in the New Zealand Travel Guide section of this website, providing you with the best possible answer available. If you don’t find the answer (or question) you are looking for, just Contact Us - we’re here to help you plan the best possible experience in our wonderful country.

Planning Your Holiday

When is the best time to visit New Zealand?

When is the best time to visit New Zealand? - This is a good Question. New Zealand’s location in the world and its unique geography will ensure you have a wonderful experience whenever you arrive. In our experience, most locations can be visited in each season and the holiday will still be exceptional. We do have distinct seasons though, so it’s well worth taking time to match your hopes and desires to the best season and location.

For further detailed information about New Zealand Seasons. please refer to our Seasonal Holiday Planner

What should I pack for my holiday?

We know that many of you will be coming to New Zealand for a variety of experiences, so therefore your clothing and equipment needs will vary accordingly. It has to be said that New Zealand is a fairly informal country and very few places insist on strict dress codes, so unless you are coming to New Zealand for business we have compiled a useful list that tries to accommodate various requirements. We hope the information provided helps you make the right decisions, ensuring you have a trouble free holiday. 

See our New Zealand Travel Guide: How to, and what to pack when heading to NZ

What passports/visas are required?

Please check with us and/or your airline regarding current passport, visa and vaccination requirements. Generally vaccination certificates are not required for European, US or UK residents travelling directly to New Zealand.

All travellers will require a valid passport to enter New Zealand. Visas for short term stays in NZ (i.e. less than 3 months) are not generally required for US, British and most European passport holders. Please check with us or your airline at time of booking as to the precise requirements and procedures for obtaining passports or visas. (It is the responsibility of the traveller to hold the above travel documents).

More questions? See our New Zealand Travel Guide: New Zealand Passport and Visa Requirements

What medication can or can't I bring into New Zealand?

If you are bringing any form of medication into New Zealand, make sure it is in its original packaging and that you have a copy of the prescription. If the medication contains narcotics like diuretics, depressants, stimulants, heart drugs, tranquillisers, and sleeping pills - then you must have a doctor’s certificate stating the medication is necessary and being used under doctor’s instructions. This medication must be declared on arrival at New Zealand Customs.

Please read our Blog on Personal medication and how to bring it through New Zealand Customs & what you can't bring.

Explain the International date line and how it could affect my travels.

The International Date Line has confused navigators, explorers, and the everyday traveler for nearly five centuries since humans first began circumnavigating the globe. It is important you do know what date you actually land in New Zealand - don’t let it baffle you!

Please read our blog dedicated to explaining the International Date Line Phenomenon

What types of accommodation are available in New Zealand?

New Zealand has a wide range of accommodation to suit all budgets and requirements. We have it all! The criteria for choosing which accommodation providers we use are simple. We want to put you in the best accommodation available to suit your budget, whether Luxury Lodges or Backpacker Hostels. We have compiled our preferences with the help of invaluable client feedback and from personal experience. They may have been selected for their historic & cultural significance, unique scenery and location, outstanding facilities, or simply because they have a host of true ‘Kiwi’ character. At the least, they will be of a high standard, clean, friendly and comfortable.

There are 9 distinct styles including: Motels, three, four and five star hotels, luxury lodges, bed and breakfasts, travellers lodge / hostels, camping including campgrounds and glamping.

For more information on each accommodation style: Read a detailed overview in our New Zealand Accommodation Guide.

I am interested in getting into the 'Great Outdoors' - What do I need to know?

There’s  nothing quite like exploring the quintessentially Kiwi ‘great outdoors’. With some of the most breathtaking and varied scenery in the world, untouched terrain, pristine rivers and beaches, and plenty of walking, hiking and water sport options, New Zealand is an outdoor playground. BUT.... Every year, New Zealand Search and Rescue crew are called up to rescue kiwis and visitors who have become lost, injured or need emergency help. We want your trip of a life-time to run without a hitch, so our advice is to follow the old Scouting motto and ‘be prepared’.

See our New Zealand holiday planner: Safety in New Zealand's Great Outdoors

What types of activities are available for children?

If you are thinking about visiting with your family, we can suggest a wide range of activities to keep your children happy.

New Zealand's parks and large areas of unspoilt wilderness are ideal places to expand your children’s appreciation of wildlife and the outdoors. Horse riding, snow activities, whale watching, fruit picking, wildlife centres and zoos are just some of the choices available.

If you are visiting the larger centres, you will find a range of themed attractions including Rainbow’s End (Auckland), Splash Planet (Hastings), Marine Land (Napier) and the International Antarctic Centre (Christchurch). Te Papa, New Zealand’s interactive national museum, has a range of activities for the whole family to enjoy, including Story Place, a haven for small children.

Most family restaurants have children’s menus and high chairs. Many cafés also have high chairs and a toy basket to amuse babies and toddlers is becoming increasingly common in both cafes and shops. Most public gardens have well equipped play areas for young children, as do many holiday parks. Adventure playlands such as Chipmunks or Lollipop’s Playland are always popular with the very young – these can be found in most main centres.

Take a look at our range of New Zealand Family Holidays

Do I need vaccinations or shots before coming to New Zealand?

The World Health Organization indicates that there are no vaccination requirements for any international travellers visiting New Zealand.

Which of New Zealand’s islands should I visit? The North, South or both?

This entirely depends on the amount of time you are planning to be in New Zealand. If you have the time then ideally you would do both Islands. Mutually stunning, each island has unique attractions. But if you have limited time then we recommend exploring one island thoroughly, rather than trying to rush them both – You can always come back.

So to help you make an informed decision, take a look at our Travel Guide to both the North and South Island

How far in advance should I book my New Zealand holiday?

We are a small but popular country... 

Tourism to New Zealand has boomed in recent years, mainly due to the popularity of the Hobbit and the Lord of the Rings trilogies showcasing the country’s natural beauty to the world, but also folks have realised New Zealand offers a safe, friendly holiday destination with tons of fun things to see and do.

Our holiday season peak runs from November through to March, coinciding with summer -  absolute peak being in January and February. With visitor numbers increasing we experience certain seasonal bottlenecks, so to avoid disappointment, reserving parts of your holiday well in advance is strongly recommended.

So to help you make an informed decision, take a look at our New Zealand Travel Guide to Seasonal Bottlenecks and How to Avoid Them 

How to get to New Zealand - Flights, Stopovers, Times & Date Line

The best way to travel to New Zealand is obviously by air (unless you want to spend a lot of time on a boat). Most major airlines offer direct flights to New Zealand. It’s easy to get here on a non-stop flight from America, Australia, Canada, Chile, China, Hong Kong, Japan, Korea, Malaysia, Singapore and Thailand. Or you can get a connecting flight from these countries to New Zealand from anywhere in the world.

First Light Travel can arrange competitively priced airline seats in from North America (economy, first class and business) however we do not offer flights in from any other destination.

When flying to New Zealand you may well want to take advantage of the various stopovers available.

For further details and a list of Airlines servicing New Zealand please see our Travel Guide Getting Flights to New Zealand 

Which of the popular 4 New Zealand glaciers Should I visit?

For many people holidaying in New Zealand our glaciers are a must-see. Luckily our glaciers are not at a high altitude and are really easy to get to, but not all glaciers have been formed equally. There are distinct differences between them – and not just location. Our main four glaciers are Fox and France Josef Glacier and the Tasman and the Rob Roy Glacier.

We love to help people plan their New Zealand adventure, so follow the link and read our Kiwi tips on visiting the glaciers, what make ours different and why you should definitely visit a glacier on your New Zealand tour.

 See our NZ Holiday Planner - Which New Zealand Glacier to Visit?

Doubtful Sound or Milford Sound? – Pro's and Con's

New Zealand is known for its beautiful isolated Fiords. The most accessible and popular are Doubtful Sound and Milford Sound. Both are located in Fiordland National Park in the South Island with the gateway town Te Anau

Both Sounds are spectacular, but if you can only choose one here is the low down on each. See our New Zealand Holiday Planner article on - Doubtful Sound or Milford Sound

Are there any festivals, public or events that we can plan our holiday around?

Absolutely! Its true, New Zealander's love to celebrate - any excuse for a party and the more that turn up the merrier. Nearly every day, somewhere, someone will be staging a festival or public event celebrating what-ever it is that we Kiwis Love.  If you are thinking of a New Zealand holiday, it may well be worth planning your trip around a specific event, as there is no better way to gain an insight into the New Zealand way of life, our humour, creativity and quirky nature.

We have dedicated a large section of our Travel Blog to this very question -  New Zealand Festivals – There’s one with your name on it.

Can I bring cash into New Zealand?

There is no restriction on the amount of foreign currency that can be brought in or taken out of New Zealand. However, every person who carries more than $NZ10,000 in cash in or out of New Zealand is required to complete a Border Cash Report.

About New Zealand

What will the temperature be?

The north of New Zealand is subtropical and the south temperate. The warmest months are December, January and February and the coldest June, July and August. In summer, the average maximum temperature ranges between 20-30°C and in winter between 10-15°C.

The following table has average high/low temperatures for key centres on the North and South Islands.

North Island

  Spring
Sep, Oct, Nov
Summer
Dec, Jan, Feb
Autumn
Mar, Apr, May
Winter
Jun, Jul, Aug
Bay of IslandsTemp (C) Temp (F) Rain days  19/9 67/48 11 25/14 76/56 7 21/11 70/52 11   16/7 61/45 16
AucklandTemp (C) Temp (F) Rain days 18/11 65/52 11  24/12 75/54 8   20/13 68/55 11 15/9 59/48 15
RotoruaTemp (C) Temp (F) Rain days 17/7 63/45 11 24/12 75/54 9 18/9 65/48 9 13/4 55/39 13
WellingtonTemp (C) Temp (F) Rain days 15/9 59/48 11 20/13 68/55 7 17/11 63/52 10 12/6 54/43 13

South Island

  Spring
Sep, Oct, Nov  
Summer
Dec, Jan, Feb
Autumn
Mar, Apr, May  
Winter
Jun, Jul, Aug
ChristchurchTemp (C) Temp (F) Rain days 17/7 63/45 7 22/12 72/54 7   18/8 65/46 7 12/3 54/37 7
QueenstownTemp (C) Temp (F) Rain days 16/5 61/41 9 22/10 72/50 8 16/6 61/43 8 10/1 50/34 7
How much does it cost to get to New Zealand?

That's a difficult question to answer.  But having worked with people with all levels of budgets we can safely say it can be done "on the cheap", in total luxury, or anywhere in between.  

For most people a trip to New Zealand is a once in a lifetime trip, so they will want to see and do as much as they possibly can in the time they have available.  That can obviously have an impact on how much you spend.

If you're thinking about planning a trip to New Zealand why not contact us and we will be more than happy to give you a quote based on your personal travel goals.  And if price is important to you we can keep you informed of any flight specials or package discounts that come available.

For a comprehensive article on general flight times, possible stopovers and airlines to consider. Please read our 'New Zealand Holiday Planner' article - Getting flights to New Zealand 

What do things cost in New Zealand?

One of the most important parts of planning for an overseas holiday is knowing how much things cost and therefore how much spending money you will need to budget for. Items like petrol, meals and alcohol can quickly add up to a significant amount.

We have compiled some helpful information on New Zealand prices to help you budget for your New Zealand holiday. See our New Zealand Pricing Guide

 

What dangers and annoyances are there in New Zealand?

As with most developed countries, travellers should be aware of their own personal safety and for possessions. There are similar levels of crime to other first world countries. 

Travellers have no need to fear the wildlife in New Zealand. Apart from two very rare poisonous spiders (the native red backed Katipo spider and the introduced, white-tailed spider, who have bites which are rarely fatal) there are no poisonous snakes or other creatures. Sandflies can be pesky, so carry insect repellant.

The harsh New Zealand sun can catch out travellers to our country - whether on the beach, the snow fields or on the water. Remember to regularly apply sunscreen, wear hats and use protective eye wear.  

New Zealand's many beautiful waterways must be treated with respect. Always exercise caution when swimming in unknown beaches, rivers, lakes and waterways. Never swim or surf alone or after drinking alcohol. If a beach is patrolled by lifeguards, swim between the yellow and red flags and heed the warning signs.

For further detailed information please take the time to read our article Travelling Safely in New Zealand

When are the New Zealand school holidays?

Dates may vary slightly by a few days from school to school, but most New Zealand schools are on holiday on these dates...

 

15th December 2017 – 28th January 2018 (primary schools)

21st December 2017 – 6th February 2018 (secondary schools)

14th April – 29th April 2018

7th July – 22nd July 2018

29th September – 14th October 2018

21st December 2018 – 27th January 2019 (primary schools)

19th December 2018 – 6th February 2019 (secondary schools)

13th April – 28th April 2019

6th July – 21st July 2019

28th September – 13th October 2019

21st December 2019 – 26th January 2020 (primary schools)

14th December 2019 – 6th February 2020 (secondary schools)

10th April – 27th April 2020

4th July – 19th July 2020

26th September – 11th October 2020

19th December 2020 – 24th January 2021 (primary schools)

17th December 2020 – 6th February 2021 (secondary schools)

What credit or debit cards are best to Use? - Money Matters

Money Matters

In short “use plastic, but make sure it's the right plastic” We recommend you use credit cards for big purchases, car rental & hotel security bonds. Use debit cards for cash as it is less expensive. We suggest you forget about traveler’s cheques or exchanging currency.

Read our detailed article - Everything you need to know about Money in New Zealand 

Is tipping expected in New Zealand?

Tipping and Service Charges: New Zealanders do not expect tips for normal service - even in restaurants and bars. However, tipping for extra special service or kindness is at the discretion of the visitor. Hotels and restaurants in New Zealand do not add service charges to their bills.

How do I connect to the internet & work my mobile phone in NZ?

These days it’s easy to stay connected to friends and family while on holiday in New Zealand - if you come prepared. To make things a little easier we have written down a few tips to ensure you maximise connectivity during your New Zealand holiday.

Read our NZ Travel Planner article Staying Connected in New Zealand

Is a power plug adapter or voltage converter needed in New Zealand?

Yes you probably do need a New Zealand power plug adapter when you're on holiday in New Zealand, but converters are bulky and limited.

Read on comprehensive guide to New Zealand Power Plug Adapters & Converters

What if I have an accident while I'm on holiday in New Zealand - What do I do?

New Zealand is a generous country, medical care for injuries caused by an accident in New Zealand is covered under a scheme called Accident Compensation Cover. We explain how this works, why you still need personal travel insurance and what to do in the event of an accident.

please read our detailed guide on - What to do if I have an accident in New Zealand

Driving & Rental Cars in New Zealand

Do I need an international drivers licence to drive in New Zealand?

You can legally drive in New Zealand if you have either a current driver’s licence from your home country or an International Driving Permit (IDP). The law here requires all drivers carry their licence or permit when driving. You will only be able to drive the same types of vehicles you are licensed to drive in your home country. Just make sure your driver’s licence is current and if not in English you should bring an English translation with you or obtain an IDP.

A translation of your overseas drivers permit or Licence can be issued by:

  • A New Zealand Transport Agency authorized translation service provider.
  • A diplomatic representative at a high commission, consulate or embassy.
  • The authority that issued your overseas permit or license.

These documents will also be acceptable as a translation:

  • An international driving permit that has been issued in accordance with a United Nations Convention on road or highway traffic.
  • A translation document issued by a Notary Public Office in China.

IMPORTANT NOTE: If you are caught driving without an acceptable English translation or an international driving permit, you may be prosecuted for driving unlicensed or for driving without an appropriate license and will be liable for an infringement fee of NZ$400 or up to NZ$1,000 on a conviction in court.

Test yourself before you leave

About to set off on your New Zealand driving adventure? You must understand New Zealand’s road rules, signs and driving laws and before you set off.

Test: Take a Tourist/Visitor Test to learn about New Zealand's road rules

App: Download the Travel Safe NZ App to stay updated with local conditions (weather, civil defence, marine, road closures)

Info: Further Driving Safe in NZ information. 

Other driving related reading... 

Driving in New Zealand? Essential Road Code rules you need to know
The Ultimate New Zealand Road Trip - A Self Drive Itinerary
Best New Zealand Itinerary for a Honeymoon
Getting of the the beaten track with a Self-drive holiday in New Zealand
Travelling Safely in New Zealand
How to plan the perfect New Zealand Self-drive Holiday

Can I take my rental car on the ferry between the North and South Island?

All of the major car hire companies in New Zealand require you to drop one rental car in either Picton or Wellington and collect a replacement car on arrival to the other side. This allows the rental companies to have a better control over their fleet distribution. This saves you money, as taking a car on the ferry is expensive.

Dropping of your rental car and collecting a new one after your ferry trip is very easy. Your luggage is checked on the ferry in the same way you would at the airport to catch an aeroplane flight.

All of our self-drive tour itineraries have been designed with this in mind, we supply detailed itinerary to make the process as easy as possible.

Road rules you need to know.

We drive on the left using right-hand drive vehicles and, if you are not overtaking, stay in the left-hand lane on motorways.You can drive on your own driver’s licence for up to 12 months after arriving, and you must keep your licence with your when you are driving. Everyone must wear a seatbelt and children up to age 7 must be in an approved child seat.

You must not talk on a hand-held phone while driving, compose or read SMS messages, or access services on your phone that require you to hold the phone. NZ uses kilometres per hour for speed and kilometres for distances.

The important speed limits are:

100km/h – default open road and motorway speed limit
50km/h – default urban speed limit (i.e. in towns and cities)
40km/h – speed limit around schools during marked times
30km/h – speed limit through roadworks
20km/h – speed limit past a stationary school bus that’s picking up or dropping off children; limit at accident sites

For further information please see: New Zealand Road Rules

What to look for when choosing a rental car

Choosing the right vehicle for your New Zealand road trip is a question of safety!

Choosing the right vehicle is probably one of the most important decisions you can make when planning your driving holiday in New Zealand. This article has been designed to help you decide which is the best vehicle to rent for your New Zealand road trip. The rental vehicles we select from when planning your road trip are brand new, modern vehicles with an average age no older than 6 months) and the latest models, including the latest safety features.

For detailed information on New Zealand rental cars and the safety features to look our for, read our article on Choosing the right vehicle for your New Zealand road trip

See our Vehicle Guide and Rental Car Range

Choosing the right vehicle for your New Zealand road trip is essential. Make sure that your vehicle has enough room to comfortably seat your-self and fellow travellers including your luggage. Our rental locations/depots are found throughout New Zealand, covering all major airports and city centres.

We have a fleet of modern, late model vehicles - sporting the latest safety features. Our fleet includes all popular models of car, including sports, 4WD/SUV, mini-coach and vans. For those that have larger groups we can offer larger busses and luxury coach’s.

Please link through to see our full New Zealand vehicle range.

See our Campervan and Motorhome Guide

f you’re looking for touring freedom, you just can’t beat a motorhome on the open roads in New Zealand. There are various options available - from budget 2 person RVs through to fully equipped 6 berth camper vans. Most have their own shower, toilet and kitchenette, plus a dining area and plenty of storage space. In many locations around New Zealand it is possible to ”free camp”, making motorhomes a very economical option for transport and accommodation.

There are dozens of motorhome/campervan companies here in New Zealand, but through our experience and client feedback we have chosen four companies that offer the highest standard of RVs, the best customer service in the event of a break down and of course the best value for your money.

Why book your motor home through First Light Travel you ask?

Well there’s lots of reasons actually:

  • We offer a free itinerary planning service. Sure you might be ”free wheeling”, but a little bit of advice will help you get the most from your New Zealand motor home experience
  • We can book your pre and post touring accommodation, plus any activities or ferry bookings you require. Or if you only want to use a campervan for part of your tour, we can arrange your car and accommodation package for the balance of your trip
  • We’ll help you find the most competitive travel insurance for your travel plans
  • All of our clients receive detailed maps and directions as part of their customised campervan hire New Zealand itinerary
  • We can suggest the best camp grounds along your planned touring route
  • And of course there is our toll free phone number if you should require assistance at any time while in New Zealand

Take me to look at your New Zealand Campervan Guide

Bookings, payments, cancellations and insurance

I like what I see. How do I make a reservation?

It’s easy. Just contact us directly by phone or email info@firstlighttravel.com and one of our travel consultants will be happy to discuss your travel plans and talk you through the reservation process. If you would like a no obligation customized itinerary Fill in the form and we’ll work with you to craft the perfect trip. If you’re not sure what you would like, don’t worry – we’ll reach out with some tailor made suggestions.

Phone Us Toll Free 

USA/Canada: 1-877-282-2577
United Kingdom: 0808-234-1395
Australia: 1-800-140-318
Singapore: 800-130-1776

Phone Local

New Zealand: 09 281-4481

 

Are there any hidden charges that are not included in the cost of your itineraries?

Our prices are all-inclusive - there are no hidden costs. You will find details of what is included or optional in each itinerary. Our premium hosted tours include all excursions, activities, meals and accommodation. If you are still unsure, we are happy to discuss any aspect of an itinerary with you.

Many outdoor activities are weather dependent. What happens if I've paid for an activity that has to be cancelled due to the weather?

We will provide as best an alternative as we possibly can at no additional charge to you. On our hosted tours all the details will be taken care of for you. If you are on a self-drive tour, simply call our freephone number and we will endeavour to either book you onto a different activity of your choice, determine whether the activity can be rescheduled or, in the event that there are no suitable alternatives, we will refund to you the cost of the activity. Note that this does not apply if you change your mind on a particular activity – only if the activity is cancelled.

Do I need travel insurance to travel to New Zealand?

Travel insurance is not compulsory except on group dive tours, but is strongly recommended. We offer highly competitive travel insurance packages that are especially prepared to cover most adventure activities. Please enquire for further details.

Do prices on your website include flights? Whats the best way to get to New Zealand?

No. But we regularly have access to special fares for flights to New Zealand, Australia and the South Pacific. If you require flights please ask and we can get a quote for you.

For further detailed Flight Information please read our  Travel Guide on Getting Flights to New Zealand

What do prices include/exclude?

Although most tours include your accommodation and transport, each tour is different with regards to meals and activities that are included. Please check the itinerary to see what is included or contact us. Items of a personal nature, such as laundry, phone calls, tipping, room service, optional excursions, wine & beverages, etc. are not included in tour and holiday costs and are your own responsibility. Tour and Holiday prices also exclude International and New Zealand departure taxes, customs and immigration fees.

Questions about First Light Travel

Why should I book with First Light Travel?

Since 2001 we’ve been helping visitors plan their dream holiday to New Zealand. We aim to make it effortless for you to have the holiday of a lifetime in our beautiful land. Well, we can think of at least 10 reasons to book your trip with us...

COST
The misconception is that booking a trip with a tour operator or travel agent costs you more. Not true! The cost to you, the consumer, is the same and, often better as we pass on our good contract rates to you.

TIME
Information overload! There is too much destination information out there to wade through on the internet, travel books and magazines, friends recommendations and other sources. It can be overwhelming, confusing and time-consuming. Then, the actual planning, setting dates, reserving, following up, reconfirming, sending payments to various locations ... there is much to do. Your time is too valuable - let us make it a process whole lot easier for you.

PRODUCT KNOWLEDGE
The glamorous part of being in the travel business is we get to travel all the time. Yeah, someone’s got to do it! The reality is, we check out all the rooms and compare the boats, resorts and operators, meet and negotiate with adventure outfitters, airlines and so forth. Most importantly, we experience firsthand the diving, kayaking, rafting and other adventure activities. Can you believe that some dive & adventure travel companies do not have employees that dive or hike? We are all dive certified with thousands of dives under our belts. Travel is our passion and we pass on our valuable knowledge to you so you will reserve the trip that is right for you. An internet site or brochure might look amazing, but the reality can lead to big time bad experiences and then you have wasted your hard-earned vacation.

EXPERIENCE
We’ve been in the travel business for many years! We know how to put together trips and what makes an itinerary work successfully. We represent only the most seasoned and reputable operators.

LOGISTICS
We coordinate every aspect of your trip. Airline connections, transfers, what works on certain days, what does not, the timing, the pacing - we know who to make it all work together. Let us handle getting you from point A to B to C for you.

DETAILS
We make sure you have exactly what you have requested - whether it is aisle seats, vegetarian meals, diving equipment rentals, king-size beds or honeymoon specials. As our valued clients we provide you with important pre-departure information, which includes recommended packing lists, visa and medical information, travel insurance, suggested readings, emergency contact numbers and more.

THE UNEXPECTED
Just when you think a trip is all set, something happens. Whether it is something major like a hurricane or coup or minor like a flight cancellation, we can fix it for you. We can rearrange your trip to accommodate the change or come up with a viable alternative or handle the refund for you. We specialize in smoothing over the rough spots. We do it all the time. Also, our inbound operators are so amazing that if something happens to you in the field, they will handle any emergency or change with efficiency and care.….we provide 24/7 assistance by phone. We act as your travel advocate and deal with suppliers on your behalf.  

CUSTOMER SERVICE
We are not a faceless, dot-com, travel consortium run by venture capitalists trying to retire in their 30s (too late for that!). We are people who love travel and have chosen it as our profession. Whether you contact us by email or over the telephone, we enjoy hearing from you and will fulfill your requests in a timely and personable manner. Many of our clients have become our friends and return to us time and time again. We all share the great passion of travel.

PERSONALISATION
We will not corral you into a pre-packaged tour that is not right for you. All of our itineraries are customised for the travel you have requested. This is time-consuming and work-intensive for us, but we feel very strongly that your vacation time is golden and you should have the perfect itinerary that is right for your travel desires.

YOUR NEXT TRIP
We value our clients and enjoy hearing your feedback and your thoughts on your next travel plans. We offer special deals to our clients and enjoy planning your trip with you. We are here for the long haul and want you to have many fabulous and exciting vacations with us!

In short, it’s our goal to inspire and enthuse you about your hard earned vacation. As a First Light Travel client, we provide you with comprehensive pre-travel information on what to do before you leave, suggested packing, vital documentation, money and medical matters, driving on the left, safety and more.

Don't take our word for it, check-out nearly 2 decades of Customer Feedback and Reviews

So what’s the next step? Contact us for an obligation free itinerary and quote. Then, relax and enjoy the convenience of having your locally-based travel specialist pull together options, pricing, and ideas. Everything from air tickets to car rentals, coach and train reservations, accommodation, insurance, and activities. We’d love to hear from you.

What does it cost to use your services?

This is a free service

If you would like some assistance in planning your trip, there is absolutely no charge for our service. All we ask is that you use us to book your land based accommodation, rental car, activities, flights anything that you would normally pre-book.

What's more, we can often save you time and money. The misconception is that booking a trip with a tour operator or travel agent costs you more. Not true! The cost to you, the consumer, is the same and, often better as we pass on our good contract rates to you. Because we are local and have gone to great lengths to source the best value options available.

How do you earn your money? We earn our income (wages) from a commission paid to us by the tourism operator. This commission is deducted from the normal retail rate (the retail rate is the rate you would normally pay if you went direct to the supplier) 

Read the 10 reasons why you should use a Professional New Zealand Based Travel Agent 

Where can I find First Light Travel's guest testimonials?

To make your New Zealand travel dreams come true you need the right team in your corner. That’s where we come in! We’ve been helping travellers enjoy the very best of New Zealand since 2001 and have learnt plenty of tricks which will help you have a hassle free and super fun holiday. Our past guest testimonials speak volumes about our excellent service and tour planning ability.

See First Light Travel’s Testimonials and Reviews Page for feedback that has come to us either directly or has been pulled in from our social media channels.

A trustworthy source of reviews is social media, so here’s what our guests have to say …

Read Independent guest reviews posted on Facebook

Read Independent guest reviews posted on Google

Where is the First Light Travel office?

We're in central Auckland, really handy to the CBD and waterfront. Our physical address is Level 2, 69 Beach Road, Auckland 1010.

Here's where we are on Google Maps.

Who is First Light Travel?

Started in 2001, First Light Travel is owned and operated by Brent Narbey and Nigel Williamson. Adventurers themselves, with more than a few travel stories of their own, they know the ins and outs of travelling both in New Zealand and around the globe. Both are absolute travel professionals with a lifetime in the industry, which means you couldn’t be in safer hands!

Backed by a dedicated team of passionate New Zealand Based Travel Specialists, we guarantee to deliver the holiday of a lifetime.

Do you have a Sustainable Tourism Policy?

Good Question!

New Zealand has been described by National Geographic as a 'world in miniature'. New Zealand is a land of incredible natural wonders with a unique ecosystem featuring many species found only on these islands - and we want to keep it that way!

Please take your time and read First Light Travel's Sustainable Tourism Policy