Privacy Policy

Wandering along the Milford Track

At First Light Travel, we acknowledge that our users have concerns regarding the usage of their personal information. Therefore, we want to assure you that we prioritize your privacy. Our Privacy Policy Statement elaborates on how we utilize the information you provide, the information you can expect to provide, and the measures we take to ensure the security of your information.

The Information we Collect

Occasionally, we may request information from you through direct email communication. This may involve details that could potentially identify you, such as your complete name, email address, home address, and phone number.

Why We Need this Information

We may require this information for several reasons, such as to process your bookings, reservations, or inquiries, or to personalize your experience with us. Additionally, this information can assist us in providing you with targeted marketing materials and updates on our services that may be of interest to you. We assure you that we will only use your information for the purposes for which it was collected and will handle it in accordance with our Privacy Policy.

At First Light Travel Limited, we abide by the "Unsolicited Electronic Messages Act 2007" of New Zealand, which serves to safeguard you against unwanted emails. In 2017, the Act was amended to include new provisions for the sending of commercial electronic messages. These amendments require that commercial messages include accurate sender information, a functional unsubscribe mechanism, and must not be sent to addresses obtained through address-harvesting software or lists. 

Security of your Personal Information

We treat the security of information provided by our clients with the greatest importance. However, you should be aware that there are always security issues surrounding the transmission of data on the Internet. We assure our clients that we use all available methods to ensure the privacy of your personal information, but we cannot guarantee 100% security. We have implemented firewalls, data encryption systems and other security measures in order to provide the highest level of security.


Cookies are use to gather data and information from users of many websites, including ours; they are used as analysis tools and help provide a more personal service to individual users. They exist as very mall files on your computer hard drive, and ‘remember’ information about you, should you agree to their use.

Our site uses cookies to gather information about the specific pages that are being visited. This helps us gain further insight into how our users utilise the site, and to streamline it to suit our customers. This information is used for statistical purposes only, and is then removed. Although we do use third party providers, they do not keep any of the personal information about our customers.

You, the user, can choose whether or not to accept cookies on your computer. We believe that the advantages they give in allowing us to understand the needs of our clients are vital to our business, and to your satisfaction as a customer. No personal information is stored with the cookies we use, and we do not gain access to your computer in any way.

Your browser will most likely be automatically set to accept cookies; you can change this setting if you wish, but we recommend you allow cookies in order to take full advantage of the functions on the site.

Google Adwords

This site uses Google Adwords remarketing services to advertise on third party sites to people who have previously visited our website. This may be in the form of an ad on a search result page or on a website in the Google Display Network. Third party sites use cookies to show ads based on your past visit to the First Light Travel website. Any data collected will be used in accordance with this privacy policy and Google's privacy policy. You can set preferences for how Google advertises to you on the Google Ad Preferences page, you can opt out of this kind of adveritising by changing your cookie settings or blocking them completely by using a browser plugin.

Third Party Usage

Our site may include links to other, third-party, sites over which we have no control. Please note that this Privacy Policy does not cover those sites, and any information you provide that is used by third party sites – generally in relation to travel reservations – is subject to the privacy policy pertaining to that company. We can accept no liability for actions or policies relating to third party sites, and we hereby adviser our customers to read the privacy policies pertaining to them as there may be many differences.

Access and Correction

Should you wish, you are entitled to ask for all information that is held about you under the New Zealand Privacy Act, 1993, and we will be happy to provide you with any personally identifiable information we have access to, and to explain what we use it for. Please be advised a fee may be applicable.

If you believe the information we have is inaccurate, please contact us as advised below, and we will do all we can to make sure your personal information is current and complete.

Questions and Concerns

Should you have any questions with regard to this Privacy Policy, or if you have any concerns about our collection and use of personally identifiable information, please get in touch by email, or by mail at: First Light Travel Limited, PO Box 106796, Auckland 1143, New Zealand.

Other Important Information

This Privacy and Security policy was amended on 20 April, 2023. First Light Travel reserves the right to amend this Policy at any time, and by using the website you agree to abide by any revisions as and when they are posted. We are not required to advise users of any changes prior to amendment.

Pricing terms

The price is based on current exchange rates but is only an approximation. Please contact us for a final price