COVID-19 Update

Book with confidence
Our COVID-19 flexibility promise

With respect to COVID-19 (Coronavirus) the health and safety of our guests, our suppliers, our staff and the wider community is of the highest priority - nothing will change this.

New Zealans Prime Minister

New Zealand is at Alert Level One and has opened its borders with Australia and we are planning to open to others very soon!

We are and always have been open for business as usual and can still provide you with our uncompromised award-winning service.

Travel bubble with Australia

A Two-way quarantine-free travel bubble between New Zealand and Australia is now operational. This is subject to Government and Regulatory Overview. We are actively updating information as details become available.

What is two-way quarantine-free travel?

Two-way quarantine-free travel allows airlines and airports to operate 'quarantine-free' also known as 'Green flights' between New Zealand and approved safe travel zone destinations without the requirement of quarantine on arrival as set by local governments.

Book Your Holiday to New Zealand Now! - & Our Flexibility Promise

Right now, it’s not possible for people to travel freely to New Zealand or Australia from outside of the Trans-Tasman Bubble - but there is light at the end of the tunnel and our government has a clear roadmap to opening the borders in early 22 to those nations who fit the criteria.

We have been busy taking bookings for 2022.  Read about why you need to Book your New Zealand Holiday Now to avoid disappointment.

To facilitate this, we have waived our normal change fees and will allow anybody who needs to (after booking) delay their travel arrangements indefinitely without penalty from us.  Any payments you have made to us for your travel plans will be held securely and credited against your future bookings. 

Cancellation and change fees from some individual suppliers may still apply, but because of the strength of our relationships and longevity in the industry, the vast majority of our suppliers are happy to be as flexible as we are.

We ask that you work closely with your travel consultant regarding your travel plans - they are here to help.

Up to Date Travel Information
The most accurate and up-to-date source of information regarding the status of New Zealand and it’s borders are from our government.

Overall Coronavirus status in New Zealand
Government Advice for International Travelers

Review - Helped Out when Caught Out by Covid-19

Hi Narissa,

Thank you very much for setting up our wonderful New Zealand vacation (March 2020)! You did a spectacular job during the planning in 2019 to line up places to visit and activities to enjoy, and gave us an easy agenda to follow and see the beautiful sights of New Zealand. The accommodations were excellent, all providing nice inside space, great locations, kitchens and laundry to make our stays comfortable and close to the action. We really enjoyed the tours, boat outing in Bay of Islands with great island views and close interaction with dolphins and cormorants, having special tour guides in Napier (Ron and ’39 Packard for Art Deco tours, Tim for superb wine tasting and dinner tour), Waimarino Glowworm Tour, Wellington (Kate for Lord of the Rings and WETA tour, and some nameless kiwis in Zealandia) and Nelson (Robbo for kayak tour to Split Apple Rock and other features).

We really appreciated your support when the trip was affected by the Corona Virus emergency. 

You secured our US return flight early and kept us moving to safe places until we could get to Auckland and wait for departure. You were pro-active and always available to clarify things during that confusing time.

Overall, we had a very nice trip despite some challenging world events, we appreciate your flexibility and support, and we look forward to working with you for another trip.

Calvin and Janice Langford - USA

Elizabeth Marshall
Submitted by
Elizabeth Marshall
: 10 Apr 2020 (Last updated: 27 Apr 2021)

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