Book with confidence
Our COVID-19 flexibility promise

With respect to COVID-19 (Coronavirus) the health and safety of our guests, our suppliers, our staff and the wider community is of the highest priority - nothing will change this.

New Zealans Prime Minister

New Zealand – Alert Level Two
On Thursday, 14 May 2020 New Zealanders woke up to their first day of Alert Level Two. This followed the great success of our five week lockdown in Alert Level Four and subsequent two weeks at Alert Level Three where together we achieved our goal to contain the virus.

New Zealand has had several days where there have been no new cases to report despite having some of the best testing numbers in the world. We are extremely proud of what New Zealand has achieved and are very grateful to have such fantastic leadership helping us through.

Our physical office will now open again but our staff will remain equipped to work at 100% capacity from home should they need to. We remain committed to being there for you seven days a week.

Trans-Tasman Bubble
We are really excited about the talks happening between the Prime Minister of New Zealand and Australia who plan to open up the boarders to each other soon.

New Zealand is a fantastic holiday destination and with our ability to customise itineraries we can ensure a trip of a lifetime for both first time visitors and those coming back for more but still wanting a unique experience.

We have also heard hints about talks with the South Pacific Islands and also Singapore and look forward to updating you about other countries being added to our bubble soon.

Our Flexibility Promise
Right now, it’s not possible for people to travel freely to New Zealand or Australia, and anyone with travel plans in the near future will need to postpone their plans.

To facilitate this, we have waived our normal change fees and will allow anybody who needs or wants to delay their travel to do so indefinitely without penalty from us. 

Any payments you have made to us for your travel plans will be held securely and credited against future bookings. 

Cancellation and change fees from some individual suppliers may still apply, but because of the strength of our relationships and longevity in the industry, the vast majority of our suppliers are happy to be as flexible as we are.

We ask that you work closely with your travel consultant regarding your travel plans - they are here to help.

 

We’ll Always Be Here
While the borders are temporarily closed, First Light Travel is and always will be open for business - we are already taking future bookings for both 2020 and beyond. 

We’ve been here since 2001, and have delivered amazing NZ travel experiences for thousands of people - we are firmly established business with plans and procedures for situations like the one we face.

 

Up to Date Travel Information
The most accurate and up to date source of information regarding the status of New Zealand and it’s borders are from our government.

Overall Coronavirus status in New Zealand
Government Advice for International Travelers

Review - Helped Out when Caught Out by Covid-19

Hi Narissa,

Thank you very much for setting up our wonderful New Zealand vacation (March 2020)! You did a spectacular job during the planning in 2019 to line up places to visit and activities to enjoy, and gave us an easy agenda to follow and see the beautiful sights of New Zealand. The accommodations were excellent, all providing nice inside space, great locations, kitchens and laundry to make our stays comfortable and close to the action. We really enjoyed the tours, boat outing in Bay of Islands with great island views and close interaction with dolphins and cormorants, having special tour guides in Napier (Ron and ’39 Packard for Art Deco tours, Tim for superb wine tasting and dinner tour), Waimarino Glowworm Tour, Wellington (Kate for Lord of the Rings and WETA tour, and some nameless kiwis in Zealandia) and Nelson (Robbo for kayak tour to Split Apple Rock and other features).

We really appreciated your support when the trip was affected by the Corona Virus emergency. 

You secured our US return flight early and kept us moving to safe places until we could get to Auckland and wait for departure. You were pro-active and always available to clarify things during that confusing time.

Overall, we had a very nice trip despite some challenging world events, we appreciate your flexibility and support, and we look forward to working with you for another trip.

Calvin and Janice Langford - USA

Elizabeth Marshall
Submitted by
Elizabeth Marshall
: 10 Apr 2020 (Last updated: 14 May 2020)

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