I, Mr. Chi Piu WAN (English name Bill) on behalf of my group (total 15 persons), would like to express our gratitude on the excellent performance of your staff Ms Sofie Liu. Her great performance has been well recognised by me and all of my group members. She follows up closely and perfectly the trip planning including accommodations, meal and sightseeing routes for our group as well as quickly, precise and adequate communications with me over the past months since March this year.
Her professional knowledge and her excellent working attitude have been proved throughout this period of time which is particularly demonstrated in resolving sudden incidents/problems of the recent road blockages due to heavy raining and land sliding at west coast of South Island. As a result, the original planned activities for our group such as helicopter tour (30 minutes) at a Franz Josef and Fox glaciers arranged on 23 Dec 2019 were all affected, not to mention the booked hotel at Franz.
With her excellent and quick rearrangement, helicopter tour (35 minutes) at Mt Cook as well as accommodation change can be arranged and confirmed within two days time which include the time spent for the communication via emails, back and forth, between Sofie and myself (in Hong Kong).
Actually, at the time of writing this email, I am still in Hong Kong and get preparation for departure with my group on tomorrow afternoon (21 Dec).
I have to emphasise herein that not just myself but also all my group members we are all appreciated for Sofie and therefore would like to express our big thanks to her and your company.
Trust you and your company with great success.
Bill Wan - Hong Kong