TO WHOM IT MAY CONCERN
Re: First Light Travel – Salli Smith (Senior Travel Consultant)
With the current Covid-19 situation and uncertainty which that brings in these somewhat difficult times, it has been a blessing in disguise that First Light Travel has kept its lines of communication open with its clients. This provides a level of renewed confidence that we are all in this together and that First Light Travel is still here to help. Whilst holiday travelling between Australia – New Zealand is on hold, like the rest of the world, it has been very heartening that you can still discuss your holiday ideas and planning suggestions.
Being a retired couple, we love to travel and plan for our next trip. Therefore, being able to keep in touch with First Light Travel, has been crucial in present times. This has allowed us to keep some form of normality in an abnormal situation. By keeping the lines of communication open, we have been able to continue to plan our trip and, more importantly, receive feedback and advice from our travel consultant which has continued to be timely, thorough, value-adding and simply excellent. Despite the disappointment of having to defer our holiday, our excitement has not waned as we know at some stage down the track, travelling to NZ will again be possible – but being able to maintain this level of interest and excitement during this Covid-19 period has only be made possible by being able to get ongoing professional service and advice from First Light Travel, and in particular, our travel expert - Salli Smith.
If the coronavirus situation had not occurred, we would be currently travelling around New Zealand enjoying the fantastic itinerary that Salli had professionally put together based on our NZ wish list. Unfortunately, because of Covid-19 that has not been possible but what has happened as a consequence, is that we have been able - together – to review our existing NZ itinerary to a point where we have now extended & further enhanced our NZ holiday.
Rob & Marg Phillips - Melbourne. AUSTRALIA