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Client feedback

We go to great lengths to make sure all our clients receive their perfect vacation and the best value for money.

Every client receives their own personalised itinenerary with loads of suggested activities in each of the locations they are visiting, plus access to our free-phone support line in New Zealand just in case they have any questions while on vacation.

When you're ready to begin planning your New Zealand holiday, have a look around our website and then send us an enquiry with your travel preferences, and we'll be more than happy to help. Our travel planning service is totally free, and if you don't like our suggestions then there's no obligation to go ahead.

Have a read of what a few of our recent clients have told us, and check out some of their "happy snaps".


We had a thoroughly enjoyable vacation. Verity did an excellent job of choosing the perfect accommodations for us and all excursions were top notch. When we made a change of plans mid vacation, Verity took care of needed changes and our trip continued without a glitch.
Marty Mueller - USA - May '08

I couldn't fault the service one ounze. Everything was 100% accurate - No minor mishaps and accomadated for last minute changes in the itinerary whilst travelling.Very friendly service and it made the journey for us hussle free! Many Great memories to treasure of New Zealand..... Many thanks Laureen!
Mrs J Hammond - UK - May '08

Without knowing anything about New Zealand, First Light Travel put together a wonderful trip that we were able to see and do things we would never have been able to do without their guidance.
Tom North - USA - April '08

I loved driving, it was definitely an added adventure/activity for the tour. I was able to stop as I wanted, left when I wanted, etc. I may have met other people on the tour, but I met many people along the way being on my own as well.
Sue Thorsland - USA - April '08

Laureen was fantastic to deal with. Very helpful and friendly!! She helped make our trip incredibly memorable and stress free!
Lisa - South Africa - March '08

It was a wonderful experience all the way around! I had a great time!!
Marge Rausch - USA - March '08

The over all expience was WONDERFUL. We had a great time and we are so very happy we were able to do this trip. The hotels and Bed & Breakfasts were great. Some of the local vendurs were surprised that people fromt the U.S. used a New Zealand Travel Agent.
S. Kim Modrow - USA - March '08

We had an amazing time in New Zealand and everything First Light, in particular Verity's input, was first class!
Barbara Liddle - UK - March '08

Special mention must go to Verity for her help and organisation of our trip. Everything went very smoothly as planned, thank you. We were very impressed also with the Marborough Sounds Adventure Company and our 5 day Freedom Walk, everything worked out "just right" and after the sometimes tough hills, we were well rewarded with stunning views of Marlborough Sounds.
Keith & Jackie Ridout - Australia - February '08

Given my short lead time, peak season and the time needed to research it all myself, using your service saved me a lot of stress. My consultant [Verity] took the worry off my mind. I had to trust her judgement, and she delivered.
Richard Juneau - USA - February '08

I thought we would be catching our own fish for dinner and living off berries and nuts, sleeping on cots. This was living like a king. Everything was exceptional and I would not hesitate to do it again in a heart beat!
Cyndi Wisner - USA - May '07

Just thank you so very much for your attention and helping me visit your glorious country. I want to move there! The people are so very kind and helpful. The scenery was breathtaking.
Christian Dimery - USA - July '06

Luge riding  Mt Cook  Punt rides in Christchurch 

 Geothermal activity Rotorua  Mt Cook

Before we left on our Pacific Escapade tour my wife Phyllis asked "Why are we going to New Zealand?". I responded "Because it's one of the greatest places on earth.". After visiting your magnificent country she agreed 110% with me.
Everything about your tour was first-rate. The small size of the group, the wonderful people we met, the sights, the accomodations were all spectacular. Everything went off without a hitch. From our arrival to departure we were treated as people and not members of a group. From my first conversation with you I felt we were in good hands.
Once again I would like to thank you for all your assistance in making our trip so enjoyable.
Toby and Phyllis Geller - USA - January '05

Diving the Rainbow Warrior  White Island volcano  Diving Pupu Springs 

 Kayaking in Abel Tasman  Glacier heli-hike

Well we're now just about recovered from the jet lag - we actually managed to get up at a normal time and stay awake all day yesterday, so I thought I would drop you a line to say a big thank you for our trip. We had an absolutely fantastic time and experiences loads of new things while we were there.

All of the accommodation was excellent, particularly our little house in Tutukaka and the log cabin on the Coromandel.

Diving was absolutely brilliant with good viz and loads of fish. We were well looked after by all operations. On Poor Knights, we managed to get out to the pinnacles on the last day and dived tie dye arch, so overall I think we did all the key sites there and really enjoyed them all.

Anyway, once again many thanks for all your arranging and the quality of the service you provided. It made our holiday go really smoothly and we will remember it for a long time I'm sure. Attached are a few pics just to show what a good time we had.
Ann and Pete Church - UK - February '05

Quad biking Hanmer Springs    Franz Josef glacier    Franz Josef glacier    White water rafting New Zealand

I just wanted to tell you that we had an awesome time in New Zealand and Fiji...well, with what you booked for us...my goodness we did some extreme things and we were like, "are we really going to do that???" Rachel and the family in Te Tiro were really nice and it was really beautiful up there!!... Everything was great.. We really enjoyed the backpacker experience in Kuata and Manta Ray in Fiji....I can't believe you booked the Nevis for us!!! I thought it was going to be a normal bungy...134m...that was high!!! But it was absolutely worth it!!! Thanks for everything. Our experience in New Zealand and Fiji was unforgettable!
Thanks,
Melissa Fittoria - USA - July '06

I have now returned to the UK got over the flight and I hope you have received back the Road Map which was very useful and now considerably more dog eared. The holiday was super and every thing you did for us was great I would certainly pass on the recommendation to others. Positive feed back 100%
Roger and Susie Hurst - UK -April '05

Beth and Chip Haldane in Queenstown, South Island  Diving in Fiordland  Bungy jumping  

Our trip to New Zealand was a life-changing experience. We saw so many wonderful sights, met so many wonderful people and enjoyed so many wonderful activities. First Light not only did a superb job in planning our trip with us, but also saved the day more than once when weather and circumstances decided not to cooperate. Thanks, guys! You're the best!
Beth and Chip Haldane - USA - October '03

We feel very fortunate to have found first light travel as i don't think we would have achieved such a good holiday that was exactly to our requirements. All the accomodation was superb and excellent value. Thankyou for ensuring car parking was available when we had the car, e.g. wellington and dunedin in particular.

We appreciated the map you loaned us for the car, we wouldn't have managed without it! and the car company made life easier by collecting us and taking us to our next destination.

Thanks again for making our holiday the once in a lifetime trip, we really appreciate all your help and patience (especially when i kept bombarding Brent with all my questions!!).
Louise and Mark Farrow - UK - February '05

We loved the country and think that our itenerary was perfect for what we wanted..... A truly spectacular trip that we are highly recommending to our friends.
Boykin and Jennifer Robinson - USA - February '05

I found Kirsty Morrison more than helpful and very professional in all aspects. The service given exceeded my expectations I was very impressed. Due to the planning and the lay out of the itinerary it greatly assisted me in having a trouble free enjoyable holiday in a foriegn location.
Scott Borland - Australia - February '05

Abseiling near Wanaka  Kayaking Doubtful Sound  Abseiling near Wanaka    

Brent/Nigel/Kirsty - thank you, thank you, thank you. Five weeks escape that I sorly needed and loved. Happy memories to treasure forever. What am I doing next time?.
Adam Luck - UK - November '04

We would not have had the same experience or have been able to accomplish so much in a month if it had not been for Kirsty's help and organizing everything for us! It was awesome! We would definitely recommend First Light Travel to anyone.
Cassie and Brian Bounds - USA - November '04

Brent, the trip was absolutely fantastic. Chinar and I had a great time and we were sorry not to be able to thank you in person.... All in all, one of the best trips we've ever had. Thanks a lot for your help, and good luck in the future.
Marc D'Silva and Chinar Banerjee - India - November '04

I enjoyed planning the trip and personal feeling of service, reliable work of Brent.IM service was exceptionally useful. The South island is so beautiful, we loved every minute of it!!!The scenery is breathtaking and we cannot wait to return back one day.
Tamara Vesel and family - USA - September '04

Glacier walk, Franz Josef Glacier, New Zealand  Snow on the South Island    

This trip has been fantastic!!! Thank you so much for everything. Erin and I both agreed that you somehow tapped into every interest we could have had. This country is unbelievable and you are our new favorite person for making this so perfect.

Thanks again for everything Brent! This trip was exactly what both erin and I wanted. It exceeded our expectations and we couldn't be happier!
Katy Fitzgerald and Erin Niebling - USA - September '04

Just a short note to thankyou for an excellent holiday. It really was the trip of a lifetime. This is largely down to your excellent planning, the accomodation was first class and choice of destinations couldn't have been better.

Thanks again for a holiday that we will never forget.

We are already saving for our next trip!
Gavin Cass and Carol Jones - UK - July '04

I just wanted to say how much we enjoyed our holiday and thanks for your help in arranging some fantastic venues and trips.

The kayaking in Marlborough Sounds was excellent and Lochmara Lodge is definitely on our plans for the next trip out! The car hire and ferry worked out fine - all the motels were of a really high standard and in the right places. I would recommend your company to anyone coming out - thanks for adding so much to our third fantastic trip hope it won't be too long until we are out again!
Jane H and family - UK - April '04

This trip was absolutely amazing. New Zealand is such a beautiful country, the pictures we took don't so it justice! Everything you booked went off without a hitch, the only way it could have been better was if Cyclone Ivy had stayed away :-) All the accomodations were great, overall, centrally located and convenient to everything.
Nikki Brockhoff - USA - February/March '04

Relaxing on the Hauraki Gulf, Auckland  Gannets courting  Walking the Hollyford Track  Glacier heli-hike

Overall, both and Elisabeth and I are excited about our whole trip. What a beautiful country and nice people! We have had an excellent time and were lucky with the weather. We both think that we will be back... one day.

First Light Travel has done a great job in the preparation, suggestions and service before our trip and also during out trip. Our vacation in NZ has been just fantastic. The FLT support helped a lot to this experience.
Richard and Elisabeth Straub - Switzerland - January '04

The Executive Summary would be: Absolutely wonderful. New Zealand is beautiful beyond compare. Every inch looks as though it has been caressed by a giant hand – it is unlike anything we have seen before. Everywhere we went the service and attention were impeccable. In short we had a fantastic time.
Imelda and Graham Warren - Australia - January '04

Looking back on it, I had the most wonderful action-packed adventure holiday and would have no qualms about travelling on my own in NZ again! It was a great introduction to your beautiful country and the diving exceeded all expectations. Diving in NZ is a well-kept secret in the diving world! I hope to be back before long.
UK - January '04

Tough to mess up such a superb product as New Zealand but this was the holiday of a lifetime. Your country is the most beautiful place on earth and the culture and people sensational. I'm now trying to convince my family to immigrate there! Certainly First Light Travel from my initial enquiry through the return flight was instrumental in helping this occur. I have nothing but high praise for your company, its representative and the calibre of service provided.

First Light Travel and especially Nigel should be congratulated on the sensational experience we all enjoyed. I would not hesitiate in a second either recommending First Light to anyone else contemplating a trip to New Zealand or using your services again when we return. Thank you all from Marilyn, Megan, Hannah-Lee and me for the trip of a lifetime.
Gordon, Marilyn, Megan and Hannah-Lee Shank - Canada/USA - December '03/January '04

The holiday was brilliant – many thanks for your advice and help – we are not used to using travel agents so much but you added real value to our holiday. Our Christmas Newsletter has a big bit about our wonderful NZ holiday - if any of our friends/relations talk ask about going, we will certainly recommend you
Jim and Kaye Farmer - UK - November '03

The whole experience was fantastic, especially the diving. I can't get over how many fish you have and that your wrecks still have portholes and things attached to them! I thought it was great how you managed to pack so much in without it all being too much of a rushed itinerary.
Gary and Louise Vale - UK - November '03

Cheers for an awesome trip. We had heard and read so much about New Zealand, but never expected it to be so amazing and the people so friendly. You hit the nail right on the head with your suggestions and the plans you helped us make. You really made it so easy for us that I can't thank you enough. We would happily (and most certainly will) recommend you to our friends.
Pete and Jenny Nash - Canada - September '03

What an absolutely brilliant time we had. Thanks so much for the huge effort that you put into planning our honeymoon. It truly was the perfect vacation. We'll be back!
A & F Thomson - USA - August '03

We both want to thank you for planning our trip. We will happily recommend you and First Light for friends!
Johanna Hedenquist and Tobias Petersson - Sweden - August '03

Fantastic. Its impossible to imagine anything like NZ. You guys are doing the best in tourism. Perfect service and more than that GOOD FRIENDS !!!!
Thanks!!!
Leo and Sabrina Chaves - Brazil - September '02 and March '03

Nigel (FLT) with Leo Chaves, Mt Eden, Auckland  Leo and friends rafting near Rotorua  Leo with the Taupo Bungy crew

Everything I asked for I got so I only have positive things to say about you guys. I had my best vaccation ever so thanks..........
Andreas Schaubach - Sweden - March '03

The level of service from Brent and his team was simply exceptional and the flexibility was the best I have ever experienced. They jumped through hoops to give Ciara and myself the best holiday experience we have ever had.
Keep it up we plan to be back.
Chris and Ciara Rogers - UK - January '03

It was very good diving at good dive sites. The best with everything was the small dive groups.The feeling was to have a private guide in wonderland.
Marcus Bodin and Karin Lofgren - Sweden - December '02

Marcus and Karin at the Poor Knights Islands  Diving at the Poor Knights  Marcus meets one of the locals


 

   
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